Jili9 Privacy Policy — How We Keep Your Data Safe

1 Introduction & Scope

Jili9 (referred to herein as "we" or "the platform") places the highest importance on the privacy of its members in Bangladesh. This Privacy Policy explains what information is collected when you use the Jili9 website and mobile app, how it is used and stored, and what rights you have.

This policy applies to all Jili9 services — casino games, Sports Betting, payment transactions, bonuses, customer support, and promotional activities. By using the platform, you indicate your agreement with this policy.

We believe privacy is a fundamental right. That is why Jili9 only collects the information that is genuinely necessary — nothing more. Your data is never sold to third parties.

2 What Information We Collect

Jili9 collects different types of information for different purposes. Full details are provided below:

• At the time of registration: Name, mobile number, email address, date of birth, and preferred language.
• During identity verification (KYC): National ID or passport details, and proof of address. This is only requested when necessary.
• At the time of payment: Mobile banking numbers (bKash, Nagad, Rocket). Full card numbers or bank account details are not stored.
• Automatically collected during use: Device type and operating system, IP address, browser information, app usage time and patterns.
• Games & Betting Activity: Gaming history, betting records, and win/loss history.
• Support Contact Hours: Chat logs or email content, issue types, and resolution records.

3 Purpose of Data Collection

Jili9 uses your information for the following purposes:

• Account Management: Login verification, password resets, and account security.
• Payment Processing: Processing deposits and withdrawals and maintaining transaction records.
• Fraud Prevention: Detecting multiple accounts, preventing bonus abuse, and blocking fraudulent activity.
• Service Improvement: Understanding which games are most popular, identifying feature issues, and improving the overall experience.
• Contact: Sending important updates, payment confirmations, bonus offers, and security alerts.
• Legal Obligations: Meeting regulatory requirements and ensuring responsible gaming.

We never sell your information to advertising companies or use it for any purpose beyond what is listed here.

4 Data Storage & Security

To protect member data at Jili9, we use industry-standard security measures:

• SSL/TLS Encryption: All communication on the website and app is encrypted — no one can intercept your data in transit.
• Password Hashing: Your password is never stored directly — it is kept as a hash, meaning no Jili9 employee can ever view your password.
• Server Security: Data is stored in secure data centres equipped with firewalls and access controls.
• Regular Security Audits: Our systems are regularly tested by independent third-party cybersecurity experts.
• Data Retention Period: All data is retained while your account remains active. Once the account is closed, data is deleted after a specified period in accordance with legal obligations.

If any vulnerability in our data protection is identified, we notify affected members as quickly as possible and take immediate action.

5 Sharing Data with Third Parties

Jili9 does not sell your personal data. However, certain information may need to be shared in the limited circumstances below:

• Payment Processor: The information required to process transactions via bKash, Nagad, and Rocket is shared with those services. Each of these companies has its own privacy policy.
• Game Provider: Limited session data is shared with game providers solely for the purpose of running specific games.
• Legal Reasons: We may be required to share data in response to a court order or an official request from a regulatory authority.
• Fraud Prevention: In cases of serious fraud, information may be shared with security authorities.

Your data is not shared for any purpose beyond those stated above without your consent.

6 Cookies & Tracking

Jili9's website and app use cookies and similar technologies. Details on the different types of cookies are provided below:

You can manage cookies through your app or browser settings. Note that disabling essential cookies may cause certain features to stop working.

7 Your Rights

As a Jili9 member, you have the following rights:

• Right to Access: You may request to see what data we hold about you.
• Right to Rectification: You may request corrections to any inaccurate information.
• Right to Erasure: After account closure, you may request deletion of your data after a specified period. However, certain data may be retained to meet legal obligations.
• Right to Object: You may object to the use of your data for specific purposes.
• Right to Portability: You can request a copy of your data in a commonly used format.
• Right to Opt Out of Marketing: You can opt out of promotional emails or notifications at any time.

To exercise any of these rights, email support@jili9.my or contact us via Live Chat. We typically respond within 48 hours.

8 Protection of Minors

Jili9 is intended for users aged 18 and above. We do not knowingly collect data from minors.

Age verification is carried out at the time of registration. If a member is found to be underage, their account is immediately closed and any collected information is securely deleted.

If a parent or guardian suspects that a minor has created an account on Jili9, they can contact our support team and we will take prompt action.

9 Policy Changes

This privacy policy may be updated from time to time, as required by legal changes, the addition of new services, or technical developments.

For significant changes, all members will be notified in advance by email or in-app notification. Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.

The date of the most recent update will always be shown at the top of this page.

10 Contact

Contact us for any privacy-related questions, requests, or complaints:

• Email: support@jili9.my
• Live Chat: Available 24/7 on website & app
• Language: Support available in both Bengali and English

For privacy-related requests, send us an email with the subject line "Privacy Request". We typically respond within 24–48 hours.